Chatbot COVID-19 Emergencies Erasmus

Chatbot to Provide Initial Assistance to Erasmus Students in Case of Emergency

The 10th edition of the Technological Ecosystems for Enhancing Multiculturality (TEEM 2022) conference will be held in the University of Salamanca (Salamanca, Spain) from October 19 to 21. We will present the chatbot developed within the RIPEC project to assist students in emergency situations.

Erasmus students spend part of their academic stage in a foreign country, which enriches their experience significantly. During the second semester of the 2019-20 academic year and due to the COVID-19 pandemic, many students found themselves isolated and confined in a country that was not their own.

Students lived with uncertainty and many doubts about what they could and could not do, while the Erasmus offices of the host universities could not cope with the many and varied issues.

In this video you can see proposes a contingency solution for an efficient communication with those students and the Erasmus offices based on a chatbot that serves as the first layer of attention to the Erasmus student facing an emergency.

The chatbot has been developed within this RIPEC project and the first experiences gathered from its use have been very positive.

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3 responses to “Chatbot to Provide Initial Assistance to Erasmus Students in Case of Emergency”

  1. Eliska Nachazelova says:

    I believe that the chatbot will meet our expectations and help not only students, but also facilitate the work of international offices.
    The final numbers are very promising and I hope that we will be able to expand the database to other universities as well. Good luck in Salamanca.

  2. Krystian Chołaszczyński says:

    Greetings from Poland!
    I am very impressed with the intellectual contribution of the UCA team in Cadiz!
    Creating a Chatbot is a real challenge. Especially one that in the era of pandemic chaos was able to convey basic, important information.
    Also, the level of dissemination of project results is at a very high level.
    Bravo My friends from UCA!

  3. Isabella Querci says:

    UCA team, you rock! The dissemination of our Chatbot and the feedback gathering from its users and potential users is of paramount importance! Both students and staffers involved in the Erasmus mobility organization can benefit from such a tool and contribute to its further enlargement and development!

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Wish to share your experience with RIPEC ?

The RIPEC researchers have developed a series of anonymous surveys dedicated to anyone experiencing the mobility during these hard times. If you want to share your experience, give advices and help us identifying innovative solutions for Erasmus+ mobility in case of emergency, you can fill out the survey at these links