Chatbot COVID-19 Emergencies Erasmus

Chatbot to Provide Initial Assistance to Erasmus Students in Case of Emergency

  • October 15, 2022
  • 3 messages
  • Milagros Huerta Gómez de Merodio

La 10ª edición de la conferencia Ecosistemas Tecnológicos para la Mejora de la Multiculturalidad (TEEM 2022 ) se celebrará en la Universidad de Salamanca (Salamanca, España) del 19 al 21 de octubre. Presentaremos el chatbot desarrollado dentro del proyecto RIPEC para ayudar a los estudiantes en situaciones de emergencia.

Los estudiantes Erasmus pasan parte de su etapa académica en un país extranjero, lo que enriquece significativamente su experiencia. Durante el segundo semestre del curso 2019-20, debido a la pandemia de COVID-19, muchos estudiantes se vieron aislados y confinados en un país que no era el suyo.

Los estudiantes vivían con la incertidumbre y muchas dudas sobre lo que podían y no podían hacer, mientras que las oficinas Erasmus de las universidades de acogida no daban abasto con las múltiples y variadas cuestiones.

En este vídeo se puede ver una propuesta de solución de contingencia para una comunicación eficiente con dichos estudiantes y las oficinas Erasmus basada en un chatbot que sirve como primera capa de atención al estudiante Erasmus ante una emergencia.

El chatbot se ha desarrollado dentro de este proyecto RIPEC y las primeras experiencias obtenidas de su uso han sido muy positivas.

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3 responses to “Chatbot to Provide Initial Assistance to Erasmus Students in Case of Emergency”

  1. Eliska Nachazelova says:
    October 17, 2022 at 09:45

    I believe that the chatbot will meet our expectations and help not only students, but also facilitate the work of international offices.
    The final numbers are very promising and I hope that we will be able to expand the database to other universities as well. Good luck in Salamanca.

  2. Krystian Chołaszczyński says:
    October 18, 2022 at 20:10

    Greetings from Poland!
    I am very impressed with the intellectual contribution of the UCA team in Cadiz!
    Creating a Chatbot is a real challenge. Especially one that in the era of pandemic chaos was able to convey basic, important information.
    Also, the level of dissemination of project results is at a very high level.
    Bravo My friends from UCA!
    🙂

  3. Isabella Querci says:
    October 19, 2022 at 10:51

    UCA team, you rock! The dissemination of our Chatbot and the feedback gathering from its users and potential users is of paramount importance! Both students and staffers involved in the Erasmus mobility organization can benefit from such a tool and contribute to its further enlargement and development!

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Ripec CTA

Erasmus during the COVID19 emergency: DATA AVAILABLE

Our researchers have gathered different informations, experiences and initiatives in the management of the Erasmus Community during COVID19 emergency. In particular, two of the project’s outputs focused on the aforementioned topics:

  • In the IO1, the researcher interviewed around 100 between incoming/outgoing students and IR/E+ offices staff;
  • The IO5 provides an open-access Blueprint is a practical instrument, easy to read and capable of immediate application.

Click on the button below to discover our findings.